When will you send my order?

All orders will be dispatched by 2pm Mon-Friday. We will send you an email with your tracking details as soon as your item/s leaves the building.

What happens if I receive a damaged item?

Please email us at sales@comfypet.co.nz with your purchase number and a photo or video of the damaged item so that we may assist you in getting a replacement.

How long does it take to process my refund?

Credit card refunds can take up to 5-10 business days to appear on your bank statement. If the refund is made through a Bank Account, expect up to 2-3 business days.

The item I order is to big or to small for my pet.?

No problem just email us at sales@comfypet.co.nz with your purchase number so that we may assist you in getting a replacement.

Can I buy these products in a Pet Store?

Yes, our products are available at pet stores in New Zealand; however, if the local pet shop in your area does not already work with us, you should let them know that all they have to do is get in touch with us, and we would be happy to provide them with our goods.

We’re closed for a short Christmas break (24 Dec – 5 Jan). Orders can still be placed online.

Sale

Simple Solution Spot Spotter UV LED

$25.00 NZD $41.90 NZD

Urine Detector Spot and Eliminate Pet Urine Stains and Odours

Pet urine will glow under the Spot Spotter™ HD light, revealing the source of the odor. Once you've identified the exact source of the odor, use Simple Solution® Urine Destroyer to completely eliminate all traces of the odor-causing residue.

Light up invisible odor-causing spots
Spot odors on carpets, rugs, couches, crates, dog beds, walls and more!
Batteries included

All your questions answered

: All orders will be dispatched by 2pm Mon-Friday. We will send you an email with your tracking details as soon as your item/s leaves the building.
: Please email us at sales@comfypet.co.nz with your purchase number and a photo or video of the damaged item so that we may assist you in getting a replacement.
: Credit card refunds can take up to 5-10 business days to appear on your bank statement. If the refund is made through a Bank Account, expect up to 2-3 business days.
: No problem just email us at sales@comfypet.co.nz with your purchase number so that we may assist you in getting a replacement.
: Yes, our products are available at pet stores in New Zealand; however, if the local pet shop in your area does not already work with us, you should let them know that all they have to do is get in touch with us, and we would be happy to provide them with our goods.