New Zealand Made. Buy Once, Buy Right

New Zealand Made. Buy Once, Buy Right


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Terms and Conditions

We do not hold your credit card details here at ComfyPet Products. When you place your orders on the website, you will be redirected to DPS, where payment information is securely entered and processed. The payment is secured by a SSL (Secure Socket Layer) that protects your data from being transmitted over the internet. If you prefer not to use credit cards please contact us with your order and we can make arrangements for alternative methods of payment.

Products, in their original condition, purchased from ComfyPet Products may be returned for a refund or replacement under the following conditions:
1. The buyer notifies the seller within 7 days of delivery of the shipment and the goods are returned to the seller within 14 days of delivery.
2. The item must be in the original, saleable condition, and unused. A copy of the seller's invoice is included with the return.

1. ComfyPet Products will notify the buyer of a refund once they have received and processed the returned item. The buyer can expect a refund in the same form of payment originally used for purchase or a replacement item within 7 to 14 business days.
2. If the return is not due to the seller's error, the seller will deduct the shipping costs and credit card fees from any refund.
3. If the buyer used a gift certificate to pay for all or part of an item returned, that part of the refund will be credited on a future purchase. Please note, the original expiration date will still apply.
4. Should the buyer return an order that was placed using a promotional certificate, the amount of that certificate will not be refunded. Any unexpired promotional funds used on the order would, however, be returned to the buyer's account for use toward future purchases.
5. ComfyPet Products accepts no responsibility for any item returned that does not meet the stated conditions. <br />

We are committed to maintaining the trust and confidence of our customers and as such respect our customer’s privacy. As part of this commitment we:
1. Will not sell, rent, trade or share any information you share with us.
2. Will provide you with notice of your ability to opt out of our mailing list, if so desired.
3. Will not contact you by telephone unless it is necessary to clarify aspects of your order or to speed up the processing of your order. Our site uses cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for collection of other information or on behalf of third parties. You can reject cookies and still use our site – however it will disable the ability for our site to recognise your cart or your account.

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of ComfyPet Products.

We grant you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with our express written consent. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You are granted a limited, revocable, and non exclusive right to create a hyperlink to the home page of ComfyPet Products so long as the link does not portray us or our products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any of our logos or other proprietary graphic or trademark as part of the link without express written permission.

We do not accept any responsibility whatsoever for any damage or harm arising from or in relation to this site and/or associated sites and/or associated stores and/or other services, including but not limited to damage or harm arising out of errors or omissions in the material contained on this site.

If you are a New Zealand 'customer' as defined in the Consumer Guarantees Act 1993 then you are protected by the said Act. Nothing in these terms and conditions limits your rights under this Act.

Deliveries are usually shipped within 1-2 business days via Courier.

All online sales are shipped within 48 hours of receipt of order and confirmation of payment.
We courier from Monday to Friday. Once products have been dispatched we cannot be held liable for the delays caused by the postal service or couriers. There are a number of ways you can order from the ComfyPet Products Online Shop. Please choose the method of ordering and payment that you feel most comfortable with.

24-hours a day, 7-days a week.
Choose the items and quantity you require, add them to the shopping basket then follow the instructions to the checkout. Please write down your order number. You may need this should you want to enquire about the order.

Send us your order by either filling out the contact/enquiry form on the website or email your order to We will be in touch with you to arrange payment and delivery. Please include your phone number and delivery address in your email.

Send us a note with the items you would like to purchase OR choose the items you require and add to the shopping cart, proceed to the checkout, then print out the form and send to us along with your method of payment, phone number and delivery address to:

All our prices are in New Zealand Dollars and contain 15% GST. Freight and Handling charges will be applied at checkout.

Can be paid for with our secure on-line payment method using your debit or credit card. Goods will be shipped once payment has been received.

Can be paid for by credit card, Internet Banking or by Cheque. Goods will be shipped once payment has been received. *Delivery of goods paid for by cheque will be delayed by up to 10 days to allow time for the cheque to clear.

We accept Visa & Mastercard via DPS or PAYPAL, secure shopping page. We also accept cheques and internet banking transfers.

Orders are processed within 48 hours of receipt. If you wish to cancel an order, please let us know within 24 hours.