By using this website or placing an order with ComfyPet Products, you agree to the following terms and conditions.
Pricing and payment
All prices are in New Zealand Dollars and include GST where applicable.
Shipping and handling charges are calculated at checkout where relevant.
Payments made through our website are processed securely through Shopify’s checkout and payment platform. We do not store your full credit card details on our website.
If you would prefer to place an order another way, please contact us and we can let you know what options are available.
Orders
Orders placed through our website are subject to availability and confirmation.
We may need to contact you to confirm product details, freight costs, delivery timing, or other order information before dispatch.
Shipping and delivery
Most standard in-stock orders are processed within 1 to 2 business days.
KatAttack cat furniture is handmade to order or prepared to order, so dispatch and delivery timeframes vary by product. Estimated lead times are shown on the relevant product page where applicable.
Once an order has been dispatched, delivery timing is the responsibility of the delivery provider. While we do our best to help if delays occur, we cannot be held responsible for courier or freight delays once the order has left us.
Shipping charges are calculated at checkout unless otherwise agreed.
We currently do not ship our cat furniture outside New Zealand unless agreed in advance.
Returns and refunds
Products purchased from ComfyPet Products may be returned for a refund or replacement only if:
• you notify us within 7 days of delivery
• the goods are returned within 14 days of delivery
• the item is unused and in original saleable condition
• proof of purchase is included
If a return is approved, refunds are generally made back to the original payment method.
If the return is not due to our error, any shipping costs and payment processing fees may be deducted from the refund where applicable.
We are not responsible for returned items that do not meet the conditions above.
Damaged or faulty goods
If your order arrives damaged, or you believe an item has a fault, please contact us as soon as possible so we can help sort it out.
Please keep all packaging and damaged goods until the issue has been assessed.
Consumer guarantees
If you are a New Zealand customer as defined in the Consumer Guarantees Act 1993, nothing in these terms and conditions limits your rights under that Act.
Privacy
We respect your privacy and do not sell, rent, or trade your personal information.
We use the information you provide to process orders, communicate with you about your order, and support your experience with our store.
Our website may use cookies or similar tools to support normal website functions such as shopping cart and account behaviour.
Intellectual property
All content on this website, including text, graphics, images, logos, and other material, remains the property of ComfyPet Products unless otherwise stated.
You may not reproduce, copy, distribute, or use any part of this website for commercial purposes without written permission.
Website use and liability
We do our best to keep the information on this website accurate and up to date, but we do not guarantee that all content is free from errors or omissions.
To the extent permitted by law, ComfyPet Products is not liable for loss or damage arising from the use of this website or from reliance on website content, except where liability cannot be excluded under New Zealand law.
Changes to these terms
We may update these terms and conditions from time to time. The latest version published on this website applies.
Contact
If you have any questions about these terms and conditions, please contact ComfyPet Products.
