Shipping Policy
We aim to get your order out as smoothly and quickly as possible.
Order processing
Most standard in-stock orders are processed within 1 to 2 business days.
Orders are not usually dispatched on weekends or public holidays.
If we are experiencing unusually high order volumes or delays, we will do our best to let you know.
KatAttack cat furniture
KatAttack cat furniture is handmade to order or prepared to order, so dispatch and delivery timeframes vary by product.
Estimated lead times are shown on the relevant product page where applicable.
If you are unsure about timing before ordering, feel free to get in touch.
Shipping rates
Shipping charges are calculated at checkout where applicable.
For larger items, freight charges may vary depending on the delivery address, item size, and carrier pricing.
Delivery
Once your order has been dispatched, delivery timing is the responsibility of the courier or freight provider.
While we will always do our best to help if delays occur, we are not responsible for courier or freight delays once the order has left us.
New Zealand delivery
We ship throughout New Zealand.
Large cat furniture deliveries may use a freight service rather than a standard courier, depending on the size of the item and your delivery location.
International shipping
We currently do not ship our cat furniture outside New Zealand unless agreed in advance.
If you are ordering from outside New Zealand and want to check what is possible, please contact us before ordering.
Delivery issues or damage
If your order arrives damaged, please contact us as soon as possible so we can help sort it out.
Please keep all packaging and damaged goods until the issue has been assessed.
Contact
If you have any questions about shipping, delivery timing, or freight options, please contact ComfyPet Products before placing your order.
